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Return Policy


Damaged Wines
The California Department of Alcoholic Beverage Control and Federal law states alcoholic beverages can only be exchanged if the product is spoiled, deteriorated or contaminated. Carter Estate Winery will gladly replace bottles should the wine be found as damaged. Please do not pour out the wine, place the cork back in the bottle and call 844-851-2138.

Unwanted orders
Carter Estate Winery will not refund for unwanted wines. For all other orders including Will Call orders, Shipped Wine or Merchandise, Carter Estate Winery will allow the order to be canceled within 48 hours of purchase, for store credit, if the order is still on property. Once the order has left property we will not be able to take the wine or merchandise back. After the 48 hours we will not cancel or refund the order, under any circumstance.

Event Tickets
All sales are final for Event Tickets. If you are unable to attend the event, please notify us within 24 hours of the event date and we will offer a credit to a future event.