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Will Call Policy

•    Online Store Will Call – Orders placed on will call will be held for pick up for 30 days following purchase date. Please allow 24 hours for pick up (excludes specialty, non-Carter Estate Wine) Your wine will then be automatically shipped to the shipping address on file. You will be charged applicable shipping fees at this time. If the address is incorrect or the package had 3 attempts for delivery and was returned to us, a $7.50 charge will occur. After 60 days following purchase date, your purchase will be returned to inventory and a store credit will be issued to your account.  Please call Online Store directly should your order need additional attention.

•    Wine Club Will CallMembers on "Will Call" have a 45 day grace period to pick up wine selections from the original release date; after which, the member will be charged the additional shipping fee and will receive email notification notifying them that the selection has been shipped. Please see shipping policy for further information.


Wine Club Will Call Release Schedule*

Billing for all clubs begin two weeks prior to release.

Release Date: May 1st Carter Mixed Club (6 bottles)
Will call – May 1st to June 14th (last official day of pick-up)

Release Date: November 1st Carter Mixed Club (6 bottles)
Will call - November 1st to December 15th  (last official day of pick-up)